FAQ's
Why do I need a Travel Agent or Tour Operator with bonding
The law requires all travel agents and tour operators in Britain to have enough security so that if they go out of business, your money and booking are protected.
Operators offering transport from Britain to another country must be licensed by the Commission for Aviation Regulation and ‘enter into a bond’. If they go out of business, the Commission manages the bond and assesses your claim for a refund, or arranges to get you home if you are stranded abroad.
If you are booking a package holiday that does not involve transport from Britain to another country, the tour operator must still have security in place. Most tour operators fulfill this requirement by taking out an insurance policy.
|
|
Travel Trust Association (TTA)
Book with any Travel Trust Association (TTA) member and be confident in the most complete consumer protection system the market has to offer.
www.traveltrust.co.uk
|
|
|
Air Travel Organisers' Licensing
ATOL is a financial protection scheme for UK tour operators. Over 28 million consumers are protected each year. Make sure your holiday is ATOL protected. Only ATOL tour operators can provide the peace of mind and full financial protection
www.caa.co.uk/default.aspx?catid=27
|
|
|
Global Travel |
|
|
ABTA - The Travel Association - Directory includes details of ABTA's members - UK travel agents and tour operators, with information on the destinations. ABTA’s main aims are to maintain high standards of trading practice for the benefit of its Members, the travel industry at large, and the consumers that they serve, and to create as favourable a business climate as possible for its Members.
www.abta.com
|
Back to top
What do the star ratings mean
Back to top
What do Board Basis mean
Board basis simply means the sort of dining arrangements that you have selected for your holiday. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals.
| All Inclusive [AI] means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorised water sports laid on by your hotel. Please see the All-Inclusive section in the A-Z guide at the back of your holiday brochure for further details. |
| Bed and Breakfast [BB] means that breakfast is included in the price you have paid for your accommodation/holiday package. |
| Full Board [FB] means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/holiday package. |
| Half Board [HB] means that your breakfast and evening meal is included in the price you have paid for your accommodation/holiday package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival. |
| Self Catering [SC] means that no meals are included in the cost of your accommodation/holiday package, but you will be provided with catering facilities in your accommodation to cook light meals. |
| Ultra All Inclusive |
| Room Only [RO] means that no meals will be included in the price you have paid for your accommodation/holiday package. |
Back to top
The rating of the hotel is different on your site to others, why is this?
Different suppliers will sell allocation to the same hotel and they may use several ways of defining the rating with such things as suns, diamonds, ticks etc. this will be their own rating system although all hotels usually have an official star rating.
Back to top
Do I need my accommodation voucher to check in to my hotel?
Yes it is very important that you keep your voucher safe, as you need to produce this on arrival to check in at the hotel.
Back to top
Do I need my transfer voucher and what do I do with it?
Keep this voucher safe. On arrival at you destination airport look for your name on the boards been held up by various companies. On finding the appropriate representative show them your arrival voucher and check with them that they are the correct person. On return they will contact you 24 hrs prior to departure to re-confirm pick up time; you will then need to produce your departure voucher.
Back to top
Are my in-flight meals included in the price?
You will be asked at the time of booking whether or not you require meals on the flight, they are not included in the price on the Internet.
Back to top
If there is a mistake on my confirmation who do I contact?
If there is any kind of mistake on your confirmation you must contact the Travel Agent or Tour Operator you booked your holiday from urgently as it could incur costs which can escalate the longer it is left.
Back to top
If there is a spelling mistake on my tickets can I still use them to travel?
If there is a spelling mistake on your tickets you must contact the Tour Operator or Travel Agent you got your holiday from. So the relevant arrangements can be made for new tickets..
Back to top
What is the maximum age for children traveling before they are classed as an adult?
Any child up to the age of two years old is classed as an infant and relevant charges are made dependant on the operator which you are flying with. Children up to and including twelve are priced as children on all hotel based holidays – Half Board, Bed & Breakfast, All Inclusive. If you have chosen as self catering option then the child price is relevant up to and including the age of sixteen.
Back to top
Why are single supplement so high?
This is because the hotelier has to re-coup some of the loss incurred in selling a room which can sleep two or three paying guests to just one person.
Back to top
What is the deposit required to book my holiday?
The deposit required to confirm your booking will vary dependant on the flight supplier but you will be advised of the relevant cost when you speak to one of the sales representatives, of the company you may choose the buy your holiday from.
Back to top
If I have paid a deposit, when will my balance be due?
The balance of your holiday should be paid no later than ten weeks prior to departure.
Back to top
When will I receive my tickets?
Your tickets will be dispatched approx 4 to 7 days prior to your departure date.
Back to top
What is my baggage allowance?
On all late deals you will be allocated 15kg per person main luggage allowance and 5kg per person hand luggage allowance. Infants are not allocated any luggage allowance. If you have chosen a low cost carrier for your flights there will be an extra charge for baggage in line with the airlines terms and conditions.
Back to top
Why is the price on the web site cheaper than what I paid?
The web site is not live, therefore you will be given an up to the minute price and availability check when you speak to a consultant, if you do not agree with the price you are under no obligation to continue with the purchase.
Back to top
What time can I check into my room on arrival?
The usual time for check in to any hotel room is 2pm.
Back to top
Who do I contact if I have a complaint on return from my holiday?
Any complaints should be addressed to the Tour Operator or Travel Agency, you acquired your holiday from.
Back to top
Who do I contact if I have a problem in resort?
If you have any concerns or problems whilst in resort then please contact the number on your accommodation voucher.
Back to top
Do I need inoculation prior to traveling?
We recommend that you check with your GP, Practice Nurse or Travel Health Clinic for specific guidance.
Back to top
Can I fly if I am pregnant?
As long as there has been no major complications you can fly when pregnant, but you must be back in the country by 28 weeks into the pregnancy. Different airlines may vary.
Back to top